Whenever we negotiate, we always have the mindset that one will get a better deal than the other. This is where the context of win-lose or lose-win comes to mind as stated by Stephen Covey in his 8th Habit book.
However, the ideal state should be a major win-win for both parties in the negotiation table. If this can’t be achieved, then both should be ready to agree to have a no-deal in mind. Unfortunately, this is hard when the issues are too sensitive to handle and where one has to lose inevitably.
This is where leaders must look for the third alternative and achieve synergy between the parties in conflict. To get it started, the parties must be trained to listen and work hard to earn each other’s trust. This is hard if some of the panel members have no ethos or credibility to begin with and have personal bias or gain if the party in conflict loses.
Getting the right people, preparing them through training, and agree on ground rules such as win-win or no deal, will help in resolving controversial conflicts.
For the young generation, educators must train them to listen emphatically in order to become broadminded, unselfish thinkers, and effective problem solvers.